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Public support

Essential & Emergency Services

Useful numbers, quick guidance and direct access for urgent situations.

Emergency situation

If there is immediate danger to life, call now. Always confirm numbers for your country/municipality — this page may still be updated.

Call 112

The call will be made by your phone (mobile or a calling app on PC).

Quick SOS

Child SOS

Child at risk, missing, or abuse situation.

Number 15015
Call
Prioritize safety and location.

Violence / Urgent report

Support and referral for immediate protection.

Number 15020
Call
If there is risk, call and move to a safe place.

Ambulance / Medical emergency

Medical rescue and urgent transport.

Number 116
Call
Severe pain, fainting, breathing issues, bleeding.

Firefighters

Fires, rescues and high-risk situations.

Number 115
Call
Fire, gas leak, rescue in height/water.

CISP – Public Safety

Integrated Public Safety Center for reports, incidents, and high-risk situations.

Number 111
Call
Robbery, threats, violence, conflicts, or immediate risk to public order.

Police

Public safety and immediate support.

Number 112
Call
Robbery, threats, risk of violence.

Disasters / Environment

Floods, storms, environmental risks and alerts.

Number 112
Call
Follow official guidance during extreme events.

What to say on the call

  1. Give your exact location (province, municipality and a reference point).
  2. Explain what happened and how many people need help.
  3. Tell if there are injuries, fire, weapons or immediate danger.
  4. Stay on the line and follow the operator’s instructions.

Avoid this

  • Do not hang up before the operator confirms they have all details.
  • Do not spread rumors; describe only what you saw.
  • Do not put yourself at risk to record videos or take photos.

Hotlines & services

Some numbers depend on province/municipality.

General emergency

For life-threatening emergencies.

Number 112
Call
Use only for real emergencies.

Police

Public safety and immediate support.

Number 112
Call
Robbery, threats, risk of violence.

Ambulance / Medical emergency

Medical rescue and urgent transport.

Number 116
Call
Severe pain, fainting, breathing issues, bleeding.

Child SOS

Child at risk, missing, or abuse situation.

Number 15015
Call
Prioritize safety and location.

Firefighters

Fires, rescues and high-risk situations.

Number 115
Call
Fire, gas leak, rescue in height/water.

Traffic / Accidents

Help in road accidents and dangerous road incidents.

Number 112
Call
Crashes, injuries, blocked road with risk.

Hospital / ER

Information and guidance for urgent care.

Number 112
Call
When you need quick direction where to go.

Violence / Urgent report

Support and referral for immediate protection.

Number 15020
Call
If there is risk, call and move to a safe place.

Disasters / Environment

Floods, storms, environmental risks and alerts.

Number 112
Call
Follow official guidance during extreme events.

CISP – Public Safety

Integrated Public Safety Center for reports, incidents, and high-risk situations.

Number 111
Call
Robbery, threats, violence, conflicts, or immediate risk to public order.

Poisoning

Chemicals, medication, or poisoning cases.

Number 112
Call
Do not induce vomiting without guidance.

Women Support

Domestic violence, abuse, and protection support.

Number 15020
Call
Seek help — you are not alone.

Quick tips

In emergencies: location + calm + clear information.

Share location (province/municipality/reference).
If you’re with someone, assign tasks: call, help, signal.
Basic first aid can save lives — without exposing yourself.
Protect personal data; report abuse through official channels.
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